The job board works best with Google Chrome. If you’re encountering any issues with other browsers, please try Chrome. If you have any challenges or comments, please email us at

Desktop Support Technician

Job ID: 12269

Job Title:  Desktop Support Technician                                                                                                                                                                                   

Reports to:  Team Lead End User Computing                                                                                        

Location:  Greenhills Mine, Elkford, BC


Term: 6 months

Reporting to the Team Lead End User Computing the Desktop Support Technician is responsible for the day to day delivery of site support services by providing tier 1 and tier 2 support for computer hardware and software. This position provides technical support of computers, applications and related technology. Liaising with various business stakeholders within the our client's business divisions.


  • Be a courageous safety leader, adhere to and sponsor safety and environmental rules and procedures.
  • Assists staff with the installation, configuration and ongoing usability of desktop computers, laptops, peripheral equipment and software within established standards and guidelines.
  • Works with vendor support contacts to resolve technical problems with computing equipment and software.
  • Works with service desk, network and server operations staff as appropriate to determine and resolve problems received from clients.
  • Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
  • Trains and orients staff on the use of hardware and software.
  • Recommends and / or performs upgrades on systems to ensure longevity.
  • Works with procurement staff to purchase hardware and software.
  • Assesses functional needs to determine specifications for purchases.
  • Assists in maintaining LAN / WAN records and as appropriate telephone systems cable.
  • Provide support to customers via phone, email or fax.
  • Phone support with desk side assistance when needed if remote tools are insufficient.
  • Field incoming help requests from end users in local and remote locations in a courteous manner.
  • Maintain technical problems history through a ticketing system.
  • Maintain local network policies, practices, security measures and control documentation.
  • Assist in preparing, revising and maintaining procedures and documentation.
  • Provide training on the operations and functionality of various applications, printers, and systems.
  • Participate in special projects as requested.
  • Provide input to IT service management processes including but not limited to; service desk, service requests, knowledgebase and problem management.
  • Escalate more complex calls to the relevant IT support member.
  • Arrange for external technical support where problems cannot be resolved in house. Follow up with internal support providers and third party service providers until issues are resolved.
  • Manage, resolve and / or escalate areas of conflict with cross-functional issues.
  • Collaborates with clients to determine and understand business requirements.
  • Other responsibilities as required or as assigned.


  • 2 - 4 years of experience in Information technology.
  • Strong customer, quality and results orientation.
  • Excellent verbal, written and presentation skills.
  • Previous experience within a corporate office technology environment.
  • Thorough understanding of Windows and Microsoft Office Suite.
  • Must be familiar with all components of laptops and desktops and be able to replace peripheral components, perform upgrades and repairs to legacy systems.
  • Monitoring of third party service providers and evaluation of outsourced IT support service offerings.
  • Extensive experience with an incident management system is a must.
  • Knowledge of computer hardware technology and remote diagnostics tools is necessary.
  • Knowledge of client / server networking and telephony systems.
  • Experience with internet and intranet including email, web-based applications and internet browsers is desirable.
  • Familiarity with remote tools such as SMS, Remote Assistance and Remote Desktop a plus. 


Apply Now
  • Job ID: 12269
  • Job Title: Desktop Support Technician
  • Location: Thompson-Okanagan, British Columbia
  • Job Type: Contract
Apply For This Job

Apply For This Job

Are you sure you want to apply?

Apply For This Job

<< Back to Previous Page