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Volunteer Business Analyst

Job ID: 13154

Volunteer Business Analyst

3 Months­  (60-80 hours)

September 2019

Annex Consulting welcomes opportunities to give back to the community. To that effect, we are working with a non-profit organization in the volunteer sector to recruit a volunteer Business Analyst. Annex is helping to provide visibility to this worthwhile organization's search for volunteers on a no-fee basis. We will gather and forward applications directly to this organization.

ANHBC plays a leadership role in building healthy and engaged neighbourhoods by connecting people and strengthening their capacity to create change.

ANHBC’s central office, eight neighbourhood houses and outdoor camp currently use Sumac, a specialized CRM platform, for donor volunteer and membership management.

This project will:

  • Help ANHBC to understand its’ current business processes for donor, volunteer and membership management and evaluate how effectively and efficiently the current CRM is supporting these processes
  • Identify opportunities for improvements in these three business processes
  • Engage users and stakeholders at all ANHBC locations to produce high level requirements gathering and analysis that ANBHC may use to inform future decisions regarding its CRM platform

Scope of Work:

  • Map current donor, volunteer and membership management processes
  • Analyse existing business processes and provide recommendations for improvements
  • Evaluate the effectiveness and efficiency of the current CRM platform in supporting the business processes
  • Gather, organize and analyse business requirements

Required Qualifications:

  • Proven business process mapping and business requirements gathering and analysis experience
  • Excellent communication skills and track record for gaining the respect and cooperation of client’s staff and stakeholders
  • Strong experience in staff and stakeholder facilitation
  • Exceptional planning and leadership skills with the ability to prioritize tasks, manage deadlines and achieve goals in timely manner
  • Previous experience with specialized CRM platforms (donor/volunteer/member management)
  • Non-profit and social service sector knowledge an asset


  • Summary report with recommendations
  • Proposed Action Plan detailing next steps


The knowledge philanthropist will have end-to-end accountability on project deliverables, reporting to the CEO.


The Association of Neighbourhood Houses of BC will provide a letter of recommendation to the knowledge philanthropist at the successful conclusion of the project, and serve as a reference if appropriate.

Responses should include the following:

Updated cover letter and resume (BOTH IN ONE DOCUMENT) clearly indicating the required experience.

About Annex

Annex Consulting Group is a full service IT and management consulting firm, specializing in staff augmentation contracting, permanent staffing, and outsourced solutions. Candidates must be legally entitled to work in location advertised.

Not interested but know someone who is a fit for this role? Check out the award-winning Annex Referral Program.

Leaders in IT. Advisors in Business. Partners in Solutions.


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  • Job ID: 13154
  • Job Title: Volunteer Business Analyst
  • Location: Greater Vancouver, British Columbia
  • Job Type: Volunteer
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